JAMES PLOTI

10 top tips for answering telephone calls professionally Web inquiries , emails, social media and live chat facilities all have their place, but the telephone is still the preferred communication tool of choice for many when it comes to business. With this in mind, here’s our tips on getting   call answering right first time … The first one is probably the most obvious but   answer the call quickly . Nothing says unprofessional like leaving a caller hanging on a ringing line. They have made the move to call your business over the others listed on Google (and probably cost you a ‘click’ in the process!) so reward them by answering their call quickly. Answering the phone ‘with a smile on your face’   might sound cheesy but it really works. It doesn’t matter if you are having a bad day, are half way through a complicated spreadsheet or half way out of the door on the way home. Your caller takes priority. Warm and enthusiastic is suddenly the order of the day. Always mention

11 Best Practice Tips for Professional Text Messaging With the overwhelming number of communication channels available to businesses, figuring out the  best  way to reach clients can be tricky. While you want to make sure your customers get the message, you also don’t want to annoy them with too much contact. So as more and more companies begin to reach out using text, we asked Young Entrepreneur Council (YEC) the following question: “For those of you who use text messaging to reach clients/customers, what is one best practice you can share with others? “ Here’s what YEC community members had to say: 1. Keep Them Short “Text messaging is effective, but only if it’s brief. No one likes having to read a text message that’s more than a sentence or two.” ~   Andrew Schrage ,   2. Offer Another Level of Service “Since we ship physical products, we use text messaging to alert customers about when their order is shipped and when it’s gone out for delivery. Since some autom

YOUR CHARACTER DETERMINES YOUR SUCCESS AS AN ENTREPRENEUR You character is important  in that it determines how well you can achieve your goals, as well as whether others want to deal with you and how they act toward you. Having positive or good character traits is important in being able to achieve goals, in getting along with other people, and in being accepted in society. They also determine how other people think of you and whether they care to interact with you. Your goals in life typically include being successful in your personal achievements, your career or business, and your relationships. Having good character is important in all those areas. Good character traits are important  in When you work hard and are determined to achieve your goals, you can become more successful in what you do. When you deal with other people fairly and honestly and show consideration for them, they will want to deal with you and even help you achieve your goals. By following the la

10 Tips to Improve Your Sales Performance www.jamesmugo.blogspot.com   The sales profession moves faster than ever today. In the blink of an eye, new competitors emerge, products similar to yours are released, and before you know it, it's a race to the bottom. No matter what industry you're in, what worked well a few years ago isn't good enough today. This is no time for trial and error or order taking; this is a time to sell. Here are some basic steps you can take to improve your sales performance, reduce your cost of selling, and ensure your survival. 1. Clarify your mission. Begin by understanding your business niche. What do you do best? Who needs what you do? How do you best approach these prospects? How much are they willing to pay? If these questions are not answered easily, campaign at the top for clarity and vision. 2. Break the mission into specific goals. Write down the activity goals (calls per day, proposals per month, referrals per cal

h ttps://twitter.com/jmurgoh Entrepreneurs Fail as much as they Succeed Entrepreneurship is a way of life that offers unlimited possibilities to those who truly believe in it and live by it. But at the same time, entrepreneurship is a way of life that can totally alter the course of your life if misunderstood. Entrepreneurship is not something you can  fake your way through; you are either doing it right or not doing it right simple. There are no ways around it. To help you better make that choice, here are 7 Indicators of entrepreneurs who are headed for doom. As you go through the list, be sincere to yourself and tick each of the signs currently present in your entrepreneurial life. The purpose of this article is not to scare you or condemn you, but rather to alert you and help you retrace your steps back in the right direction before your entrepreneurial journey goes up in flames! 1) Survival Driven (Seeking Money before Adding Value) This is one of the mos

Like everything else about you, your personal brand is unique. Honing your brand is about taking control of your image and fine-tuning it to reflect who you are, where you have been and where you are going. It should give others an honest impression your values, beliefs, talents and ideas. Read on to learn some of James top personal-branding secrets on how to create a personal and professional identity and build buzz around yourself. 1. Brand for a competitive advantage. As James says, jobs will come and go, but your personal brand is forever. According to him, personal branding helps you develop a strong persona and gives you a competitive advantage in a crowded marketplace. “Focus first and foremost on your personal brand and purpose,” James explained. “Then figure out what to sell or develop to meet that purpose and brand.” 2. Define who you are through a mission statement. The best personal brands build the description that others will associate with you. Start build